|FREE Standard Delivery 3-5 business days (if faster shipping not available to your area)|
Not seeing FREE NextDay or FREE 2Day delivery available to your location? CLICK HERE to find out why and see other FREE shipping options.
Click Here to see our shipping policies.
ALL MAJOR CREDIT CARDS ACCEPTED
Before you buy, ask yourself these two questions
Before your injury, could you easily walk up and down stairs at a normal pace, without using a hand rail?
Can you balance on one foot for a full 30 seconds?
If you answered yes, then you have the necessary physical ability to use the iWALK. Next, take our online quiz to ensure iWALK will work for you.
Or CLICK HERE to see all qualifications for use.
PROPER FITTING is ESSENTIAL! But it's also EASY.Knowing how to fit and use the iWALK3.0 isn't knowledge you were born with. Small adjustments make a BIG difference. So don't go it alone - let us show you how.
See our detailed video instructions by CLICKING HERE.
Your order might not arrive on time
Like most companies, we use UPS, USPS, FedEX, DHL, etc. to deliver your order. Due to the current shipping environment these carriers are operating beyond capacity and will no longer guarantee on-time delivery. While most of our customers are receiving their orders on time, many have reported delays.
Unfortunately, the performance of the shipping companies is beyond our control. Until this situation is over, we thank you for your patience and understanding.
PO BOXES –If delivery is to a PO Box, expedited shipping services are not available. Only standard delivery service (ground) can be sent to a PO Box.
FREE NEXT DAY DELIVERY / FREE 2 DAY DELIVERY (48 STATES)
Most locations have the availability of free next day or 2 day delivery. We place inventory in warehouses across the country – whether you receive next day or two day depends on how close the nearest warehouse is to your location. If either of these services is not available in your area, standard ground shipping is also available. Shipping is calculated at checkout.
SHIPPING CUTOFF TIME:
Expedited Orders: placed before 2:00PM Eastern Standard time on business days will ship the same day as you placed your order. Orders received after 2:00PM EST will ship on the next business day.
Standard Orders: will ship within 48 hours, and arrive within 3-7 business days.
Business days are Monday – Friday excluding major holidays. This means that an order placed after 2:00PM EST on Friday would ship on the following Monday.
Please note – There are no outgoing shipments on Saturdays, Sundays or major holidays.
Examples of the effects of shipping cutoff and business days:
If ordering on a Thursday before 2:00PM EST (shipping cutoff time) and you are offered FREE NEXT DAY delivery, your order will ship on Thursday and arrive on Friday. If your order is after shipping cutoff time, then your order will ship on Friday and arrive on the following Monday.
If ordering on a Monday before 2:00PM EST (shipping cutoff time), and you are offered Free 2 Day shipping your order will arrive on Wednesday. If your order is received after shipping cutoff time, then your order would arrive on Thursday.
TIME IN TRANSIT INFORMATION is supplied to us by our carriers. iWALKFree, Inc. is not responsible for delays in shipping or shipping damage due to carrier.
Delivery will be to the address you supply. iWALKFree cannot be responsible for address errors provided by the buyer. Shipping notifications and tracking number will be automatically sent to the e-mail address you provide.
TRACKING INFORMATION – Tracking information is created when the shipping company picks up your order from our warehouse location. They will scan your package and transmit the data to us, which immediately results in us sending you an email which includes your tracking number.
ALASKA / HAWAII DELIVERIES - Free Next Day and 2 Day shipping and discounted overnight shipping are not available for shipments to Alaska or Hawaii. Due to limitations with our fulfillment company, we cannot provide you with solutions using our online shopping cart. BUT we want to take care of you. In order for us to research all possibilities to get you an iWALK crutch as quickly and economically possible, please CALL US @ 562-653-4222 to place your order over the phone. We are available from 8am - 4pm PT.
REPLACEMENT PARTS – If replacement parts are ordered together with an iWALK crutch, the replacement parts may ship separately and separate shipping charges may apply
We’re so confident that you will discover a new world of hands-free / pain-free mobility that iWALKFree, Inc. offers a Limited Manufacturer's Warranty of 120 days, and a 30-Day Satisfaction Guarantee. Check out our website HERE for all the details or to submit a claim.